Shipping policy

PROCESSING TIME
All products are made to order and are typically processed within 1–3 weeks.

Processing times may vary depending on demand. If we anticipate that your order will require more than 3 weeks to process, we will contact you by email with an update.

You will receive a confirmation email once your order has been shipped.

SHIPPING LOCATIONS
We currently ship within the United States and Canada.

SHIPPING TIMES
Estimated shipping times after processing:

  • United States: 2–5 business days

  • Canada: Shipping times may vary depending on the destination, shipping carrier, and customs processing.

Shipping times are estimates and may vary due to carrier delays, weather, customs, or high demand.

Please note that the 1–3 week processing time is separate from shipping time.

SHIPPING RATES
Shipping rates are calculated at checkout based on your location and selected shipping method.

INTERNATIONAL ORDERS & CUSTOMS
Orders shipped to Canada may be subject to customs processing, import duties, taxes, or other fees.

Any applicable customs duties, taxes, or fees are the responsibility of the customer unless otherwise stated at checkout.

ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

INCORRECT ADDRESSES
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

LOST OR DELAYED PACKAGES
Delivery delays may occur due to weather, customs, carrier disruptions, or other circumstances outside of our control.

If you experience an issue with your shipment, please contact us and/or the shipping carrier using the tracking information provided.

DAMAGED ITEMS
If your order arrives damaged, you must contact us within 24 hours of delivery with photo evidence. We will review the issue and work to provide a replacement or resolution.

CONTACT
For any shipping-related questions, please contact:
ziondesignsllc@gmail.com