Shipping policy
PROCESSING TIME
All orders are processed within 1–5 business days.
As many of our products are made to order, processing times may vary depending on demand. You will receive a confirmation email once your order has been shipped.
SHIPPING LOCATIONS
We currently only ship within the United States.
SHIPPING TIMES
Estimated shipping times (after processing):
- United States: 2–5 business days
Shipping times may vary due to carrier delays, weather, or high demand.
SHIPPING RATES
Shipping rates are calculated at checkout based on your location and selected shipping method.
ORDER TRACKING
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
INCORRECT ADDRESSES
Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
LOST OR DELAYED PACKAGES
Once an order has been shipped, we are not responsible for delays, lost packages, or carrier-related issues. Please contact the shipping carrier directly for assistance.
DAMAGED ITEMS
If your order arrives damaged, you must contact us within 48 hours of delivery with photo evidence. We will review the issue and work to provide a replacement or resolution.
CONTACT
For any shipping-related questions, please contact:
ziondesignsllc@gmail.com